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Our Policies

Last updated: January 9, 2026

Return Policy

At NovaTech Solutions INC, we understand that construction projects may require adjustments. Our return policy is designed to provide flexibility while maintaining fairness for all parties.

Returns Eligibility

  • Materials must be unused and in original packaging
  • Return requests must be made within 30 days of delivery
  • Custom-ordered or cut-to-size materials are non-returnable
  • Products must be accompanied by original invoice

Return Process

  1. Contact our support team at support@nova-techsol.com
  2. Provide order number and reason for return
  3. Receive return authorization number (RAN)
  4. Package materials securely with RAN clearly marked
  5. Arrange pickup or delivery to our warehouse

Refund Policy

Once materials are received and inspected, refunds will be processed within 10 business days. A restocking fee of 15% may apply to certain products. Shipping costs are non-refundable unless the return is due to our error.

Shipping & Delivery Policy

We operate our own distribution network to ensure reliable and timely delivery of construction materials directly to your project site.

Delivery Areas

  • Standard delivery throughout Italy (3-7 business days)
  • Express delivery available for major cities (1-2 business days)
  • European Union delivery (7-14 business days)
  • Direct delivery to construction sites

Shipping Costs

Shipping costs are calculated based on order volume, weight, and delivery location. Bulk orders over €5,000 qualify for free standard shipping within Italy. Contact our team for a detailed shipping quote.

Delivery Requirements

  • Accessible delivery location with adequate space for unloading
  • Authorized personnel must be present to receive delivery
  • Delivery schedule coordinated in advance with project manager
  • Materials inspected upon delivery before acceptance

Quality Guarantee

NovaTech Solutions INC is committed to providing only certified, high-quality construction materials sourced directly from reputable manufacturers.

Our Quality Standards

  • All materials meet or exceed industry construction standards
  • Sourced exclusively from certified manufacturers
  • Regular quality inspections at our distribution centers
  • Full traceability of all products from manufacturer to site
  • Compliance with EU construction material regulations

Warranty Coverage

Materials are covered by manufacturer warranties, which vary by product type:

  • Structural materials: 1-5 years depending on product
  • Finishing materials: 6 months to 2 years
  • Specialized systems: Per manufacturer specifications

Defective Materials

If materials are found to be defective or do not meet specified standards, we will replace them at no additional cost. Report any defects within 7 days of delivery for immediate resolution.

Environmental Policy

NovaTech Solutions INC is committed to environmental sustainability in our operations and the products we supply to the construction industry.

Sustainable Sourcing

  • Priority given to manufacturers with environmental certifications
  • Preference for locally-sourced materials to reduce transportation impact
  • Offering eco-friendly and sustainable building material alternatives
  • Partnership with suppliers committed to reducing carbon footprint

Waste Reduction

  • Optimized packaging to minimize waste
  • Recycling programs at our distribution centers
  • Accurate order fulfillment to reduce material waste
  • Assistance with proper disposal of construction waste

Green Building Support

We support contractors and builders pursuing green building certifications by offering materials that meet LEED, BREEAM, and other sustainability standards. Our team can provide documentation and guidance on environmentally-friendly material selections.

Questions About Our Policies?

If you have any questions about our policies or need clarification on any points, please contact us:

Email: support@nova-techsol.com
Phone: +39 389 477 5304
Address: Via Civati, 29, 22031 Albavilla CO, Italy